Disabled woman ‘near to tears’ as Manchester Airport travellers ‘fall on her’

A disabled woman says she was "near to tears" after passengers at Manchester Airport fell on top of her in a "traumatic" experience.

The passenger, who did not want to be named, said she flew from the airport on a flight to Abu Dhabi but claims the "whole experience was traumatic".

The woman said she is "totally reliant" on receiving help for her and her husband through the various points of the airport due to her disability but faced delays in getting any during recent trips.

She claimed that there was not only a lack of staff at the check-in and security, but also at the wheelchair assistance area.

The traumatised passenger says they waited for two and a half hours for a wheelchair and "only got one" because her plane was due to leave in 20 minutes and her husband offered to push her through.

She said: "I've never experienced anything like my trip through Manchester Airport last week. It's normally very easy and smooth travelling as a disabled passenger and in 10 years of needing this service have never experienced what I did.

"I felt so anxious the whole time."

The passenger has also alleged that security was a "nightmare" and claims "people were falling" on her.

She added that due to her disability she cannot stand in queues and the couple eventually had to ask for their cases to be booked in at the business desk.

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She said: "The worst was when we couldn't negotiate a wheelchair and bags at security. People were falling on me giving me looks as I was in their way, so my husband had to wheel me to one side and go and negotiate on his own."

The woman said she was "near tears" by the time she and her husband made it to their flight and that it was "such a relief getting onto the plane and being treated as a person."

A Manchester Airport spokesperson said: "We apologise to any customers who feel their experience at Manchester Airport has not met their expectation, and would like to assure them we are working to improve the situation as quickly as possible.

The whole operation is experiencing resource challenges at present, but we are doing our best to mitigate these wherever we can."

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