It’s Hard Work to Make Ordering Groceries Online So Easy

The technology needed to fulfill orders is costly for stores, and the workers who pick items off the shelves often feel the pressure of being tracked.

AWM develops technology — like overhead cameras, here in its lab — for retailers to monitor employees and customers.Credit…Coley Brown for The New York Times

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By Sapna Maheshwari

Nick Fraser would regularly start his grocery picking shifts at the local Fred Meyer store at 4 or 5 a.m.

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